Mask Order Status
Track your order's estimated shipping arrival.
Thanks so much for your order! It is our team’s #1 priority to get these masks into your hands as quickly as we can. We are fulfilling packages according to order number, which means it may take up to two weeks for us to reach your place in the queue
as we work through donations simultaneously.
We’ll be updating your estimated shipping window in real time to make sure you will always have the most up to date information. We recommend using this tool to check in on your order status; this will be the same shipping update our customer service team will be able to provide. We’ll be updating your estimated shipping window in real time to make sure you will always have the most up to date information. We recommend using this tool to check in on your order status; this will be the same shipping update our customer service team will be able to provide.
Please note that these shipping estimates are subject to delays—for context, we have been working against things like customs changes, airlines canceling flights, etc. that are out of our control (and have resulted in inventory delayed to our warehouse), but adapting as quickly as we can to these constantly fluctuating changes. Delays are never fun, but we really appreciate your patience as we navigate the hurdles as gracefully as we can to get your order to your doorstep as quickly as we can.
To get an estimate on when your order might ship, please enter your order number below. Hint: Your order number starts with GIRCO and is followed by 5 numbers. For example: GIRCO12345.
We’ll be shipping orders day and night from our warehouse in Lake Forest, California. If you selected an expedited shipping method, your order will still ship out with your selected expedited shipping choice at the time of shipment. We recommend keeping your expedited shipping method since you’ll be able to receive your package sooner than if you reverted back to standard shipping.
Have more questions? Head to our FAQ page here.
Thank you!Your order is estimated to ship between and .
If it is past your shipping window and you have not received a shipping confirmation yet, please be patient—we’re working on it, we promise :) It’s likely that you’ll see a shipping confirmation not too long after.
We’re a small crew working hard to maintain social distancing and safe shipping practices. We’re packaging up your orders as quickly as possible while continuing to mail donations and keep our fulfillment crew safe and healthy.
P.S. If you noticed that your shipping window has been pushed back, no need to worry, we didn’t forget about your order! It just means we are still working on fulfilling orders, or are waiting for more inventory to arrive in order to fulfill your order.
Not sure what your order number is? You can find your order number in your order confirmation email, or sign in to your account to view your orders.