• If you have any questions or need help, please send us an email at gir@patternbrands.com. We’ll get back to you as quickly as we can within the hours of 9am-6pm ET, Monday-Friday. 

Where do you ship?

• We ship to the 48 contiguous U.S. states. We’re not currently able to ship to Alaska, Hawaii, or internationally.
  

Do you ship to APO, FPO, or P.O. Boxes?

• We are not currently able to ship to APO, FPO, or P.O. Box addresses. 

Do you offer free shipping?

• We do offer free standard shipping on orders over $35.
  

How long will my order take to arrive?

• Orders usually take 1-2 business days to process in our warehouse, and shipping time will vary depending on shipping address and speed, but in general should take 2-7 business days. 

Do you offer expedited shipping?

• We do not offer expedited shipping at this time.
  

What shipping carrier do you use?

• The shipping carrier depends on the item being shipped and the shipping location, but we usually partner with FedEx, UPS, and USPS.

What is my tracking number?

• Your tracking number is emailed to you once your order ships out from our warehouse. Tracking numbers can take up to 24 hours to update once your order is with the carrier. If you’re having any trouble locating your tracking number, please send us an email at gir@patternbrands.com and we’ll gladly help you! 

I can’t find my order?

• We’re so sorry to hear this! Please send us an email at gir@patternbrands.com and we’ll gladly help!

My order arrived damaged. What should I do?

• Oh no! We’re so sorry to hear this. Please send us an email at gir@patternbrands.com with a photo of the issue and we’ll take it from there.

I just placed my order. Can I change it?

• We have a very short window to make any changes to orders. Email us as quickly as you can at gir@patternbrands.com with what you would like to change and we’ll do our best!

Can I change my shipping address?

• We have a very short window to make any changes to orders. Email us as quickly as you can at gir@patternbrands.com with the updated shipping address and we’ll do our best!

What forms of payment do you accept?

• We accept all major credit cards, PayPal, Amazon Pay, ShopPay, GooglePay and Affirm.
  

I just placed my order. Can I change my payment method?

• We’re unfortunately not able to make changes to payments once an order has been placed.

Do you offer free returns?

• We do offer free returns on unopened and unused items within our 30 day return window. To start a return or exchange, click {here}.
  *Facemasks are final sale and cannot be returned or exchanged.

How do I return?

• We offer a 30 day return/exchange policy! To start a return or exchange, click {here}.

Can I exchange instead of return?

• Of course! Just click {here} to start your exchange.
  

What is the status of my return & refund?

• Returns can take up to 10 business days to process, and then once processed, your refund can take another 2-7 business days. We do our best to process returns and refunds quickly! If you have any questions, please send us an email at gir@patternbrands.com.

Where are your products made?

• GIR products are designed in New York and manufactured in China.

What are GIR products made of?

• We use 100% platinum-cured, pharmaceutical grade silicone, nylon fiberglass, and stainless steel. 

Does the silicone contain any chemicals or toxins?

• Our pharmaceutical-grade, platinum-cured silicone is independently tested within the required parameters of the FDA and LFGB. Our products are BPA- and BPS-free, and free from chemicals, toxins, and heavy metals. The platinum-curing process does not use or create any chemicals or chemical byproducts.

Are GIR products antimicrobial?

• Yes, the unibody construction ensures the tools don’t catch any food or oil particulates; there are no bacteria-trapping seams or holes as in two-piece designs. As well, we use a high-pressure platinum-curing process that limits the silicone’s porosity, making our products well-suited to most commercial and biologically-sensitive applications, and resistant to fungal and bacterial buildup when properly cleaned and stored.

What is the heat rating for GIR products?

• Our silicone products are heat-proof up to 464F, which means the silicone can be exposed to temperatures from 1F to 464F for extended periods of time without damage. They are heat-resistant to 550F, which means the silicone can be exposed to temperatures from 464F to 550F for short, intermittent periods of time without damage.

Are GIR products dishwasher safe?

• Yes, GIR products are safe to use in the dishwasher, oven, fridge, and microwave to the heat rating.. We recommend placing the products on the top rack and keeping them away from the machine’s heating element and sharp objects. While our tools are heat-proof to 464F, temperatures and intensities vary based on the make and model of dishwasher, and direct contact with the heating element can result in damage to the silicone.

How can I remove stains from my tools?

• While our platinum-cured silicone is antimicrobial and resistant to stains and odors, some foods such as tomato or turmeric stain materials easily. It's best to wash tools as soon as possible after use, even if that's just a quick rinse to get rid of food debris and oils.

• For stains, we recommend treatment with a few dishwasher cycles and a good scrub with a non-abrasive cleaner, such as baking soda with lemon juice, or Barkeeper’s Friend. You can also soak the tools in equal parts water and white vinegar for a few hours or even overnight, then scrub with a non-abrasive cleaner or soap and hot water.

• If these gentler methods don’t help, a low concentration of hydrogen peroxide or bleach (approximately 3%) in water will break down the compounds in the stain without harming the silicone. However, if using this method, the tools should be washed thoroughly with soap and hot water afterwards.

I purchased a bundle. Can I return or exchange just one of the items?

• Unfortunately, not. Our bundles are sold as a whole unit and can’t be split for returns or exchanges.

Do you offer a warranty?

• We don’t offer a warranty, but we take pride in the products we create and sell and want you to be happy. If any issues arise, please reach out to us at gir@patternbrands.com and we’ll do our best to make it right. 

Do you offer a discount on first orders?

• Yes! We offer 10% off first orders for newsletter subscribers. The discount is valid only on full priced items, cannot be combined with other discounts and must be redeemed within 30 days.  

I forgot to apply my discount. Can you retroactively apply it?

• We’d be happy to! Just send an email to gir@patternbrands.com with the discount you intended to use and we’ll go from there. 

I had a discount that expired before I could use it. Can you honor the code still?

• Send an email to gir@patternbrands.com with the discount you intended to use and we’ll do our best to make it happen! 

Where can I follow you?

• We’re so glad you asked! You can follow us on Instagram {here}.
  

Will you feature my post?

• For a chance to be featured on our page, be sure to tag us @gir .

How can we collaborate on social?

• If you’d like to collaborate with us on social, please send us a DM at @gir . Someone from our social team will get back to you! 

Do you offer gift cards?

• We do offer digital gift cards in amounts of $25-$200. You can purchase a gift card {here}

Where can I shop your products in person?

• You can shop some of our products and other Pattern Family Brands in store at 1233 Montana Ave, Santa Monica, CA 90403.

Store Hours:

• Monday- Saturday: 10:00am - 6:00pm
• Sunday: 11:00am - 6:00pm

• We're thrilled to find partners that want to bring GIR products to their corner of the world. For a wholesale price list contact us at sales@gir.co and we'll get back to you right away.