Customer Service


Payments made on the website are encrypted using industry-standard SSL; your payment information is not retained or visible to GIR employees. Our payment gateway uses HTTPS for all transactions, so your digits are safe from start to finish.


We ship worldwide!

We try to keep shipping costs as low as possible, and we subsidize all shipping+handling fees.

Orders are fulfilled at our distribution center in Lake Forest, California within 1-2 business days. With our standard First Class shipping, US orders typically arrive within 3-5 business days. First Class international orders arrive in 8-10 business days.

You can get a shipping estimate by entering your shipping info once you've got some spats in your shopping cart!


We really hope you love your GIR products. But if you’re unhappy for any reason, or have changed your mind about wanting them, we’ll take them back within 21 days of delivery receipt. Here’s how to start the returns process:


Send a message to with your order number in the subject line, and let us know why it didn’t work out. We’ll jump in from there and take you the rest of the way to returns nirvana.


You can also give us a call at (650) 877-2874 and we’ll talk it out.

Our returns address is:
GIR / Sorry Robots LLC
Attn: Returns
20918 Bake Parkway, Suite 102
Lake Forest, CA 92630

Returns and exchanges must be unused and in original packaging (because otherwise we can’t find a new home for them!). Please kindly note that customers are responsible for return postage to us - but we’ll always cover the outbound shipping to you for replacements or exchanges.

GIR Reusable Face Mask Kits and Filters are personal use items and, due to the unique nature of the COVID-19 pandemic, cannot be refunded, returned, or exchanged after shipment. Thanks for understanding!


Most GIR products come with a lifetime guarantee. If you're not 100% satisfied, we'll take it back or send you a replacement - just cover shipping (and don't worry, we offer a discounted flat rate for both domestic and international replacement packages)! Contact us at with your story and a photo, and we'll get it right. (See what we did there?)

Unless your product is defective, we ask that you return it in sellable condition - unused, with all original packaging and hangtags. After all, it would be really sad to have to throw it away... even if it wasn't your favorite.

Please kindly note that GIR Reusable Face Mask Kits and Filter refills are unable to be refunded, returned, or exchanged.


GIR tools are available at independent gourmet retailers nationwide and in select overseas locations.

We also have a few trusted online retailers, but hey… you're already at the source.


Want to stock your restaurant or professional kitchen with GIR products? GIR's Industry Purchase Program provides cooking industry professionals with exclusive packages and discounts. Write to us at to get started.


We're thrilled to find partners that want to bring GIR products to their corner of the world. For a wholesale price list contact us at and we'll get back to you right away.


What's your favorite kind of fish?

Mahi Mahi (inside a fish taco, naturally)

Not finding the answers you need? Don't blow a circuit - email us anytime at and we'll dispatch a human being to answer your questions personally.

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