Contact Us

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To edit your order, change item colors, or cancel, log in to “My Account” using the link in your order confirmation email (or by clicking the “person” icon in the navigation bar). Click your order to view, and then choose Edit or Cancel. Clicking Edit will cancel+refund the order and add the original items right back to your cart. At that point you will be able to remove or add items to your cart, and check out again!

Where to find us

1202 Grant Avenue, Suite D
Novato, CA 94945, USA
Phone: (650) 877-2874
Customer service hours: M-F, 9am-5pm Pacific Time
Please be patient with us as we work through extraordinary order volume at this time. We're working as hard as we can to answer phones and emails, but it may take 1-2 business days to respond.

Face mask shipping note

In response to extreme demand, we will fulfilling bulk Reusable Face Mask donations first. We’re aiming to ship Face Mask orders starting April 23rd, and we are moving as quickly as we can to manufacture, package, and deliver every single order. If you selected an expedited shipping method, your order will ship out with your selected expedited shipping choice, after April 23rd. We will be fulfilling packages according to order number, which means it may take up to two weeks for us to reach your place in the queue as we work through further donations simultaneously. Your patience is saving lives on the front lines. Thank you for helping us make this possible.

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