We only collect personal information about you that we consider necessary for providing services that meet your needs, and to customize our services to make your experience safe, easy, and awesome.
Generally, our collection and use of information is as follows:
The personal information we may collect includes:
- contact information, such as your name, mailing address, email address, and telephone number;
- account information, such as a password, if you choose to create a customer account when purchasing items from the online store;
- financial payment information, such as credit card, debit card, and other financial payment information;
- certain other information you may provide to us in your communications or in connection with other parts of the Site, including your birthdate, gender, and photographs.
We also may collect certain information by automated means when you use the Site, including your internet protocol (“IP”) address; information about your web browser software and version; if you arrived at the Site through a link from a third-party website, the uniform resource locater (“URL”) of the linking page; and your activity while using the Site, such as which pages you choose to view. We may collect information using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (e.g., log files, server logs, clickstream). You may be able to disable cookies by changing a setting in your web browser.
Information We Collect About Anonymous Visitors
We automatically track certain information based upon your behavior on the Site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve you and our community.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as a credit card number and expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Surveys or Contests
We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. The requested information typically includes contact information (such as name and shipping address) and demographic information.
We use this information to notify contest winners and award prizes, to monitor site traffic, or to personalize the site (in the case of anonymous information collected in surveys) and to send participants an email newsletter.
Special Offers and Updates
We will occasionally send you information on products, services, special deals, and promotions. You can sign up for these emails from us on our registration page.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our warehouse is closed and unable to ship your order on the expected ship date, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. You may contact customer service at firstname.lastname@example.org.
ID and Address Verification
We use a third party to verify your identity and address for shipping purposes.
Aggregate Information (Non-Personally Identifiable)
We may share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users.
We do not link aggregate user data with personally identifiable information.
Personally Identifiable Information
Except as discussed below, we do not share Personally Identifiable Information with Third Parties.
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store, or use personally identifiable information for any other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us or the Site; or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains.
We provide you the opportunity to "opt-out" of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference during the checkout process.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com.
The Site contains links to other sites that are not owned or controlled by Sorry Robots LLC. Please be aware that we are not responsible for the privacy policies of such other sites.
We encourage you to be aware when you leave the Site and to read the privacy policies of each and every Web site that collects personally identifiable information.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at firstname.lastname@example.org
This Site is not intended for children under the age of 13. We will not knowingly collect personally identifiable information via this Site from visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information that they disclose to websites.
Our Site is U.S.-based and therefore, information we collect about you may be stored, processed and accessed in the United States. By using the Site, you consent to the transfer, storage, and processing of personal information about you in the United States.