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    CUSTOMER SERVICE

    ORDERING & PAYMENTS

    Payments made on the GIR.co website are encrypted using industry-standard SSL; your payment information is not retained or visible to GIR employees. Our payment gateway uses HTTPS for all transactions, so your digits are safe from start to finish.

    SHIPPING

    We ship worldwide!

    We try to keep shipping costs as low as possible, and we subsidize all shipping+handling fees.

    Orders are fulfilled at our distribution center in New Castle, DE within 1-2 business days. With our standard First Class shipping, US orders typically arrive within 3-5 business days. First Class international orders arrive in 8-10 business days.

    You can get a shipping estimate by entering your shipping info once you've got some spats in your shopping cart!

    RETURNS & EXCHANGES

    We really hope you love your GIR products. But if you're unhappy for any reason, or have changed your mind about wanting them, we'll take them back. Returns and exchanges must be unused and in original packaging (because otherwise we can't find a new home for them!).

    Email

    Send a message to hello@gir.co with your order number in the subject line, and let us know why it didn't work out. Then, just print out a copy of your order confirmation, and toss it in an envelope along with your unused spatula(s). Mail to:

    GIR / Sorry Robots LLC
    Attn: Returns
    620 Centerpoint Blvd
    New Castle, DE 19720

    Phone

    You can also give us a call at (650) 877-2874 and we'll talk it out.

    GUARANTEE

    All GIR products come with a lifetime guarantee. If you're not 100% satisfied, we'll take it back or send you a replacement. Contact us at hello@gir.co with your story and a photo, and we'll get it right. (See what we did there?)

    Unless your product is defective, we ask that you return it in sellable condition - unused, with all original packaging and hangtags. After all, it would be really sad to have to throw it away... even if it wasn't your favorite.

    Retail Partners

    GIR tools are available at independent gourmet retailers nationwide and in select overseas locations.

    We also have a few trusted online retailers, but hey… you're already at the source.

    INDUSTRY PURCHASE PROGRAM

    Want to stock your restaurant or professional kitchen with GIR products? GIR's Industry Purchase Program provides cooking industry professionals with exclusive packages and discounts. Write to us at sales@gir.co to get started.

    WHOLESALE

    We're thrilled to find partners that want to bring GIR products to their corner of the world. For a wholesale price list contact us at sales@gir.co and we'll get back to you right away.

    FAQ

    What's your favorite kind of fish?

    Mahi Mahi (inside a fish taco, naturally)

    Not finding the answers you need? Don't blow a circuit - email us anytime at hello@gir.co and we'll dispatch a human being to answer your questions personally.

    JUST A FEW OF OUR FANS

    SOCIAL MEDIA

      FREE US SHIPPING ON ORDERS OVER $25