ORDERING & PAYMENTS
Payments made on the GIR.co website are encrypted using industry-standard SSL; your payment information is not retained or visible to GIR employees. Our payment gateway uses HTTPS for all transactions, so your digits are safe from start to finish.
We ship worldwide!
We try to keep shipping costs as low as possible, and we subsidize all shipping+handling fees.
Orders are fulfilled at our distribution center in New Castle, DE within 1-2 business days. With our standard First Class shipping, US orders typically arrive within 3-5 business days. First Class international orders arrive in 8-10 business days.
You can get a shipping estimate by entering your shipping info once you've got some spats in your shopping cart!
RETURNS & EXCHANGES
We really hope you love your GIR products. But if you're unhappy for any reason, or have changed your mind about wanting them, we'll take them back. Returns and exchanges must be unused and in original packaging (because otherwise we can't find a new home for them!).Email
Send a message to firstname.lastname@example.org with your order number in the subject line, and let us know why it didn't work out. Then, just print out a copy of your order confirmation, and toss it in an envelope along with your unused spatula(s). Mail to:
GIR / Sorry Robots LLC
620 Centerpoint Blvd
New Castle, DE 19720
You can also give us a call at (650) 877-2874 and we'll talk it out.
All GIR products come with a lifetime guarantee. If you're not 100% satisfied, we'll take it back or send you a replacement. Contact us at email@example.com with your story and a photo, and we'll get it right. (See what we did there?)
Unless your product is defective, we ask that you return it in sellable condition - unused, with all original packaging and hangtags. After all, it would be really sad to have to throw it away... even if it wasn't your favorite.
GIR tools are available at independent gourmet retailers nationwide and in select overseas locations.
We also have a few trusted online retailers, but hey… you're already at the source.
INDUSTRY PURCHASE PROGRAM
Want to stock your restaurant or professional kitchen with GIR products? GIR's Industry Purchase Program provides cooking industry professionals with exclusive packages and discounts. Write to us at firstname.lastname@example.org to get started.
We're thrilled to find partners that want to bring GIR products to their corner of the world. For a wholesale price list contact us at email@example.com and we'll get back to you right away.
FAQWhat's your favorite kind of fish?
Mahi Mahi (inside a fish taco, naturally)
Not finding the answers you need? Don't blow a circuit - email us anytime at firstname.lastname@example.org and we'll dispatch a human being to answer your questions personally.